The Cayman Bike Company Ltd is committed to safeguarding and preserving the privacy of our visitors. We understand that customers care about the use and storage of their personal information and data and we value your trust in allowing us to do this in a careful and sensible manner.
This policy explains what happens to any personal data that you provide to us whilst you use our website, visit The Cayman Bike Company Ltd at our Reception Meeting Point, or contact us by phone or e-mail. Whilst using our services and visiting our website you are consenting and agreeing to the practices outlined in this statement. The Cayman Bike Company will always handle information in compliance with the Cayman Data Protection Law (DPL) (2019).
We collect your data and personal information in the following ways:
Through our online services, when you visit our website, use the ‘Contact us’ form for an enquiry; book a tour online; subscribe to any newsletters; respond to any surveys or competitions.
Upon completion of the Waiver Form prior to the tour date or completion of the Waiver Form at check-in of your tour at our Reception Meeting Point.
Every time you contact us with your details by telephone, e-mail, post or otherwise.
We work closely with third parties (including business partners (for example Hotels/Condos), third party booking agents and payment and delivery services and may receive information about you from them which we will add to the information which we may already hold about you in order to help us provide goods and services and to improve your experience with us. This will also ensure that the quality of personal data we have is maintained properly.
Personal identification information:
We will collect personal identification information from clients only if they voluntarily submit such information to us.
Clients and minors of clients’ of The Cayman Bike Company Ltd may be asked for, as appropriate, name, e-mail address, age, phone number, accommodation during their stay in Grand Cayman, emergency contact details, any medical conditions/allergy/disability and current medication. Details of an Emergency contact including, name, relationship, phone number and email.
Clients can always refuse to supply personal identification information, except when required by law.
Refusal of personal identification information may prevent clients from engaging in certain activities or services.
Special category data, such as allergies and health conditions, are only obtained voluntarily and are used only to provide services you request for example lunch on board the boat.
Non-personal identification information:
We may collect non-personal identification information about clients whenever they interact with our website.
Non-personal identification information may include the browser name, the type of computer and technical information about visitor’s means of connection to our website, such as the operating system, the Internet service provider’s utilised and other similar information.
How we collect and store your information:
We adopt strict procedures appropriate to data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction or unlawful processing of your personal data.
We collect your data through direct emails and telephone calls and text messages sent directly by you to us (other than via our ‘Contact Us’ form on our website). We store your data as a separate client folder. These folders are further sub-divided into clients who have given ‘Consent’ or the ‘Right to be forgotten.’ as a result of our marketing communication activities via our unsubscribe button.
We also collect your data through our ‘Waiver document’. The electronic signature service for our Waiver form is provided by Resmark Services Inc through their WaiverSign functionality. WaiverSign adheres to national and international security standards, including SSL, OAuth 2.0, and Amazon Web Storage. When you electronically sign a document through the WaiverSign service, your name, IP address, a date and time stamp of when the electronic signature is created, a unique identification number and your Verification Information, if any, will be preserved on the document.
CX Pay has taken the following measures to protect your personal data: Security software, such as a virus scanner and firewall. TLS1.2 or higher (formerly SSL). They send your data via a secure internet connection. You can tell by the “https” address bar and the padlock in the address bar. DNSSEC is an additional security (addition to DNS) for converting a domain name (#company_website) to the linked IP address (server name); it is provided with a digital signature. You can have this signature checked automatically. In this way they prevent you from being redirected to a false IP address.
How do we use your data?
To provide services and information you have requested such as to facilitate payments, bookings, send administrative correspondence, to assist you with any events or celebrations and provide you with other information about our products, services, the local area and our tours.
To continually improve your customer experience, improve our offerings and update our records. We may also contact you to ask about your experience and invite you to share that experience via a third party link (Trip Advisor, Google Business, Facebook and Instagram) as part of a continual programme of customer service improvement.
To send you, with your permission, marketing communications, competitions, promotional offers, events, recommended products and services that might be of interest to you. If you do not agree to receive this information, you may opt out from receiving future information at any time; see “the opt out” section of this policy.
For our business purposes, such as data analysis, audits, security and fraud monitoring and prevention, developing new products, enhancing, improving or modifying our services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
Non-disclosure to third parties
The information and data we collect are important to The Cayman Bike Company Ltd and we would not want to share this with anyone else. Unless we have your express consent, we will never disclose, rent, trade or sell your personal data to any third parties for their marketing or mailing purposes.
We may use third-party service providers to help us operate our business, the website and to administer activities on our behalf, such as sending out newsletters. We may share your personal data with them in order that we can carry out certain functions, such as communicating about an enquiry, processing your booking and to assist with the general running of our site. We may also share your personal data with third party website agencies where this is necessary for us to carry out our obligations to you. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Our website may use “cookies” to enhance visitors experience. A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. On our website
To provide a great experience for our visitors and customers.
To identify our registered members (users who have registered to our site)
To monitor and analyze the performance, operation and effectiveness of Wix's platform.
To ensure our platform is secure and safe to use.
Our websites are scanned with our cookie scanning tool regularly to maintain a list as accurate as possible.
Whilst cookies may identify you as a user of the websites, your personal details are not stored or used to individually identify you and the cookie cannot access or store any personal information which you have not provided to the websites during your visit. They are also not able to put malicious software or viruses on your computer or change the operation of your equipment.
We will never share any personal information about you with these third parties and the cookies used to maintain your anonymity.
Most browsers automatically accept all cookies by default. You should be able to adjust your browser’s settings to reject new cookies, prompt you before accepting a cookie, or disable cookies. Check your browser’s help section for instructions on how to do this.
We will always ask your permission before sending you e-mail marketing information. This ensures you only receive information that you have given us permission to send and are willing to receive.
We provide you with the ability to control whether or not to continue to receive marketing communications from us. On promotional e-mails, we always provide an ‘unsubscribe’ link at the bottom of the e-mail which will enable you to opt out from receiving future marketing communication. If you wish to opt out with respect to more than one e-mail address, you must complete a separate request for each e-mail address. To withdraw from any other marketing communications please contact firstname.lastname@example.org.
Please note it is not possible to ‘opt-out’ of receiving communications from us which relate to your bookings/transactions. This ensures we can always contact you in the event of a circumstance that affects your activity with us.
You can always choose not to give us your personally identifiable information, although this information is required if you want to take advantage of various features of the Service.
We will retain your information in line with our data retention policy:
Data you provide via direct email contact: We will hold your personal data on our systems in a separate client file for as long as you are on a tour or have a rental with The Cayman Bike Company and for as long afterwards as it is in the Cayman Bike Company’s legitimate interest to do so or for as long as is necessary to comply with our legal obligations. We will review your personal data every year to establish whether we are still entitled to process it. If we decide that we are not entitled to do so, we will stop processing your personal data except that we will retain your personal data in an archived form in order to be able to comply with future legal obligations e.g. compliance with tax requirements and exemptions, and the establishment, exercise or defence of legal claims.
Data that is collected on our ‘Contact Form’: A separate client file containing elements of your data is stored via Wix. This data will be held for no more than 12 months and will then be securely disposed of.
Data that is collected on our ‘Waiver Form’: is the electronic contract and will be kept until it is automatically purged thirty days after the date of account termination. (The electronic contract may be kept longer if required by law, including a subpoena or court order.) WaiverSign will retain the audit log for each for each electronic contract indefinitely. The audit log contains the following information: 1) IP address of the signatory, 2) a date and time stamp of when the electronic signature was created, 3) a unique document identification number, and 4) name of the signatory.
Right of customer to delete or request what information we hold on them
You may request that your personally identifiable information be removed from our database. If you wish to unsubscribe from any direct mail list or remove or amend your personally identifiable information from our database, contact us using the information provided below. We will require a personal identifiable piece of information, such as passport, to identity it is you requesting this. You will be removed from our databases usually within 14 business days of our receipt of your request, except where we are required to maintain the personal information by law. You may do so by putting this in writing to:
The Cayman Bike Company Ltd:
C/O Foreshore Corporate Services Ltd
113 South Church Street
Or email us at
Further, we will not be able to
1) remove any personal information that was included on a document submitted through the WaiverSign service,
2) delete documents submitted through the WaiverSign service,
3) delete audit logs;
or 4) delete information that we are required to retain by law (for instance, tax purposes, notices, etc.).
Information Collected by Third Parties
Our website is not directed to children under 18. If you are under 18, you may not provide us with any personally identifiable information and you may not use our website without the supervision of a parent or guardian. If a child under the age of 18 has provided us with personally identifiable information, this can only be done with the child’s parent or guardian permission via the Waiver Form. The child’s parent or guardian may contact us and request that such information be deleted from our records.
Your acceptance of these terms
For the purposes of the Cayman Data Protection Law (DPL) (2019), the controller of all information collected on this website is:
The Cayman Bike Company Ltd
C/O Foreshore Corporate Services Ltd
113 South Church Street
If you wish to make a subject access request or to exercise any other rights in relation to your personal information this can be done by contacting us in writing at the address provided above. Our security procedures do mean that we may request proof of identity before we are able to disclose personal data.
The Cayman Bike Company Ltd, 4th Floor, Queensgate House, 113 South Church Street, Grand Cayman, Company Reg XXXX
This policy was last updated on 19th September 2019.